Frequently Asked Questions
Everything you need to know about our heritage outerwear and services.
Where are Lavenham jackets manufactured?
Every Lavenham garment is proudly manufactured in our own factory in Suffolk, England, ensuring the highest standards of British craftsmanship and quality control.
How do I choose the correct size?
Our jackets typically offer a regular fit. We recommend consulting our detailed Size Guide located on each product page, which provides specific chest and length measurements for every style.
What is your international shipping policy?
We ship worldwide using premium couriers. Delivery times vary by region, typically taking 3-5 business days for Europe and 5-7 business days for the rest of the world.
How should I care for my quilted jacket?
Most of our polyester quilted jackets are machine washable at 30 degrees. However, we recommend checking the specific care label on your garment, as wool or specialty fabrics may require professional dry cleaning.
What is your return and exchange policy?
We offer a 28-day return window from the date of receipt. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
Can I have my Lavenham jacket repaired?
As part of our commitment to sustainability and longevity, we offer a repair service for our jackets. Please contact our customer service team with photos of the damage for a repair assessment and quote.